Frequently Asked Questions
Timeline and shipping
All Mimo Magnets are custom made to order.
We will work quickly to ship your order as soon as possible. Most orders arrive within 5–12 business days from the time you place your order.
Orders are typically processed within 2–7 business days before shipping. Once your order ships, delivery usually takes 3–7 business days depending on your location.
Processing times may be slightly longer during holidays or periods of high demand.
Once your order has shipped, you’ll receive a confirmation email with tracking information.
For information about shipping, go here.
Return policy
Because all mimo magnets are custom made from your uploaded photo, we do not accept returns or exchanges for change of mind.
Each magnet is made specifically for your order and cannot be restocked.
However, your satisfaction is important to us. If you are not completely happy with your order, please contact us and we will do our best to make it right.
For more information about our refund policy, go here.
Photo and upload guidelines
For the best-looking magnets, we recommend uploading high-resolution, clear photos. Lower quality images may appear blurry when printed.
All magnets are square, so your photo will be cropped to fit. Be sure to check the crop preview to keep the most important parts of your image in frame.
Since each order is made just for you and processed quickly, changes or cancellations may not be possible after placing your order. If you need assistance, reach out as soon as possible and we’ll do our best to help.
Accessibility and assistance
We aim to make our website usable for as many people as possible. While we may not meet every accessibility standard at all times, we strive to provide a smooth and straightforward shopping experience.
If you have any difficulty using the website, uploading photos, or placing an order, please contact us and we’ll assist you directly.
If you encounter any issues or have suggestions, feel free to reach out. Your feedback helps us improve the experience for everyone.
We’re committed to making sure every customer can successfully place an order and receive a product they love.